Shipping policy

All club gear is made to order. To put it simple - production process starts at the moment order is finalised. There are no stock items available for club gear. 

BULK ORDERS

Normally bulk order production takes 4-5 weeks unless otherwise agreed. Therefore the final time of delivery depends on individual conditions, size of the order, destination of consignment and delivery method. We will inform you personally in case of any delays.

DELIVERY = PRODUCTION + SHIPPING 

PRODUCTION TIME:

    • 4-5 weeks

SHIPPING TIME:

    • Standard: 5-10 business days
    • FedEx express: 1-3 business days  

CLUB ONLINE SHOPS

We offer two default options for club online shops. ALWAYS OPEN (AO) option and TIME WINDOW (TW) option. For ALWAYS OPEN option production starts at the moment order is placed and production time is 10-14 working days. For TIME WINDOW option all orders are produced in one batch once the shop is closed and production takes 4-5 weeks.

For online shops we offer deliveries to personal address or joint deliveries to club address. 

Therefore the final time of delivery depends on shop type, individual conditions, size of the order, destination of consignment and delivery method. We will inform you personally in case of any delays.

DELIVERY = PRODUCTION + SHIPPING 

PRODUCTION TIME:

    • ALWAYS OPEN: 10-14 working days
    • TIME WINDOW: 4-5 weeks

SHIPPING TIME:

    • Standard: 4-8 business days
    • FedEx economy: 2-5 business days
    • FedEx express: 1-2 business days
We ship Worldwide with exception of russia and belarussia.

You can find full information about our shipping policy, rates and times HERE

If you have any questions or suggestions regarding our shipping policy contact us on info@truestorysport.com