TuMe GLOBAL

Welcome to Turun Metsänkävijät team shop. We are pleased to see you here and we strive to offer the best possible user experience while using this service. Navigation should be pretty straight forward as in any Shopify based online store. Below you will find available collections along with products that are included in each of the collections. Further down is a short frequently asked questions section with topics related to placing orders. You can contact us any time to seek help, share your insights and suggestions.

Shop is accepting ordres at any time. Average production and shipping time is 10-14 days. Howevere it can take longer during holiday season and peak season (generally early spring). Shop offers several shipping options which can be selected at the checkout. Standard shipping fee for small packages is 8 EUR. Shop offers free shipping from 150 EUR.

We strongly recommend using our Size Guides to determine the correct size. The guides are available via the link in each product description (SIZE GUIDE). Free size exchanges are only considered when the size has been selected according to body measurements and the size guides provided by TRUE STORY. 

Edgars Bertuks
edgars@truestorysport.com

All TuMe collections

FAQ

How to choose fitting options?

We offer two fitting options for most of our products. We have called those SLIM FIT and REGULAR FIT. Simply choose your preferred option from drop down list at the product view. You can determine correct fitting by using our size guides found in the link below product information. Feature is set to SLIM FIT option by default.

How to choose individual sizing adjustments?

We offer individual sizing adjustments for most of our products. Type of adjustments depend on product type (for example: +/- 5cm for shirts and tights). Simply choose your preferred option from drop down list at the product view and upcharge will be automatically added to product price. You can determine whether you need sizing adjustments by using our size guides found in the link below product information. Feature is set to STANDARD option by default.

How to place an order?

Start by choosing product, size and amount. Follow with fitting options, individual sizing adjustments if needed and click ADD TO CART button. Item will be aded to your cart and you can go to check out in next step or continue shopping. You will have to enter delivery address and payment details at the checkout. You can still update item count and size in the next step.

When will my order be shipped?

All club items are made to order.  We offer two default options for club online shops. ALWAYS OPEN (AO) option and TIME WINDOW (TW) option. For ALWAYS OPEN option production starts at the moment order is placed and production time is 10-14 working days. For TIME WINDOW option all orders are produced in one batch once the shop is closed and production takes 4-5 weeks. Therefore the final time of delivery depends on shop type, individual conditions, size of the order, destination of consignment and delivery method. You can read more about delivery conditions HERE.

Contact us for help